Apex Owners! Need help!

Duc1098

Duc1098

Member
So I am over in Europe for the next two weeks with my little sister watching my tank. I have found out that I am unable to pull up my Apex on the hotel wifi and I did not get a wireless plan while I'm in Europe. I've tried loading it via my Apex app for iPhone and by putting the IP address in safari. Any ideas?
 
Have you ever been able to get it via wifi outside your home network? My guess is no because you are asking the question. You need to setup something called port forwarding while at home on your network. Sadly you can't do this away from home and unless your sister is good with computers, you will probably have to wait till you get home to set it up. You can read the unofficial user guide to figure out how to do it when you get home. After you have port forwarding set up you can access it anywhere you can get internet. Enjoy Europe, just have your sister read the Apex display and send you an email with what it says or read the user guide and have her or a friend set up port forwarding for you.
 
I've got it set up for port forwarding which I am able to access it from my phone on the go as long as I have a cell phone signal, but I have air plane mode on now so I don't get charged a metric butt ton on my next bill. I am able to get wifi though.
 
Yeah you have to signup a DNS account in order to have an over the air access to you're phone. It's a pain in the butt to get going, you're going to have to get with one of the Neptune gurus in order to get this setup, unless they made it easier for you to access this, if you're not computer savy it's going to take you awhile to get it up and running.
 
Duc1098 said:
I've got it set up for port forwarding which I am able to access it from my phone on the go as long as I have a cell phone signal, but I have air plane mode on now so I don't get charged a metric butt ton on my next bill. I am able to get wifi though.
Click to expand...

Do you have a static IP or using dydns? (if static and your home router is configured to, does it respond to a ping from the hotel wifi)
When you setup port forwarding did you use the standard tcp port#80 or change it?
Are you trying hotel Wifi from the same phone that was able to connect on 3G in USA? or something different?
Have you tried another wifi, coffee shop or MCDonalds?

Doubtful, but are you familiar with wireshark? (there is an android phone app, not sure about apple)

The answers should help to start to narrow the problem down.
 
I don't use DYDNS (or any other service) or Static IP, the only problem with that is when my service provider decides to switch my IP address then I have to update my APEX. I would have your sister check to see if your IP address has been changed, that might be what caused this problem. Another thought is simply that the internet in Europe runs differently then the internet here and maybe like dialing a phone overseas you need to preface it with different numbers (no clue just a thought).
 
I have no idea on any of this. I set it up as instructed in the manual for port forwarding. I left it at 80 since it worked and I believe it is static. I do know that every time I lose power my port forwarding IP address changes. The other thing is that I tried to set up my sisters phone with the forwarded IP address and it didn't work but it did on my phone at the same time.
 
It's gonna be rough to try and isolate the issue without more data. There are a few different ways to set it up in the manual. You are really only left with guessing and trying a few random things.

IF you did leave it at port 80, the firewall of the hotel may still be blocking your destination IP, so it would be worth wild to find another wifi location to and try your phone.

IF you get a new ip each time you lose power you are not static. Either you use a dydns to redirect or you change the ip in your phone each time. You'd need to check the applicable ip or dydns entry depending.

Try from a land based PC

Lastly, buy a prepaid data SIM for your phone.
 
So as it turns out, my IP address just randomly changed. I had my sister send me the new address and it worked fine. Now I just need to figure out how to get a permanent IP. I'll take a look at that video JM23 posted once I get home, hopefully it has something in there.
 
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