Dragonfish
New member
Well, my local Kenosha Petco decided to screw me over and I really have nobody to blame but myself. About a month ago I stopped into my Petco and they had a nice pair of Black Snowflake Clowns. The following weekend they were having a 30% off sale so I decided to wait until Friday to buy them. Come Friday my wife was off work so she stopped in to pick them up for me. She called me to let me know that they both looked kind of lethargic and were hanging out in the sand bed. I told her to use her best judgment, as she's been keeping fish with me for the last 20 years. She asked the staff there and he swore they were in perfect health, and that they were eating well. She bought them and they let her stack a 20% off coupon so out the door I paid $126 for the pair.
I got home from work about an hour later, my wife had already started acclimating them. I finished up and let the fish go. Right away, I suspected something was up with these fish. I gave them a couple days and at that point I knew the fish were both sick. They never left the sandbed and refused any kind of food I put in the tank. Later in the evening of the third day one of them died. I immediately called the store and told them the situation and they refused to do anything for me. I asked for a manger and she asked for the associates name that helped me. I told her and she said he's here, let me go talk to him. She came back a few minutes later and told me the kid told her the he told my wife "I warned her they fish looked iffy to me, but she bought them anyway" WTF?!?! I told her he was lying and that was the complete opposite of what he actually told her, and she decided to believe him anyway.
I wrote a letter to corporate and about 4 days later I got a call from a different manager at the store, this time the head manager. I told her the whole story and she said she was so sorry that happened, but there was nothing she would do for me as they don't warranty the fish. I said who cares about the fish, your employee sold me a sick fish and he lied about it! I talked it over with her and she said she'd call her boss and ask if they could replace the fish. I said that would be great and please let me know.
In the mean time I got some good advice and treated the tank with API General Cure and the very next day the remaining clown perked up. Since then he has fully recovered and is eating like a horse and acting like a healthy clownfish.
Several days passed and the store manager never called me back so I called yesterday and asked for her. I was told she was not in but they'd have her call me back today. I got a voicemail from her a few hours ago and she very curtly told me they would not be replacing the fish, and the best they could do was give me $20 worth of coupons.
I understand the nature of our hobby, and that there is risk when buying fish but it was pretty clear to me that this kid knew full well the fish were sick and lied just to get rid of them. I find it horribly ironic that Petco's slogan is "Where the healthy pets go".
Feel free to repost this anywhere you want, nobody should be buying any fish from Petco.
I got home from work about an hour later, my wife had already started acclimating them. I finished up and let the fish go. Right away, I suspected something was up with these fish. I gave them a couple days and at that point I knew the fish were both sick. They never left the sandbed and refused any kind of food I put in the tank. Later in the evening of the third day one of them died. I immediately called the store and told them the situation and they refused to do anything for me. I asked for a manger and she asked for the associates name that helped me. I told her and she said he's here, let me go talk to him. She came back a few minutes later and told me the kid told her the he told my wife "I warned her they fish looked iffy to me, but she bought them anyway" WTF?!?! I told her he was lying and that was the complete opposite of what he actually told her, and she decided to believe him anyway.
I wrote a letter to corporate and about 4 days later I got a call from a different manager at the store, this time the head manager. I told her the whole story and she said she was so sorry that happened, but there was nothing she would do for me as they don't warranty the fish. I said who cares about the fish, your employee sold me a sick fish and he lied about it! I talked it over with her and she said she'd call her boss and ask if they could replace the fish. I said that would be great and please let me know.
In the mean time I got some good advice and treated the tank with API General Cure and the very next day the remaining clown perked up. Since then he has fully recovered and is eating like a horse and acting like a healthy clownfish.
Several days passed and the store manager never called me back so I called yesterday and asked for her. I was told she was not in but they'd have her call me back today. I got a voicemail from her a few hours ago and she very curtly told me they would not be replacing the fish, and the best they could do was give me $20 worth of coupons.
I understand the nature of our hobby, and that there is risk when buying fish but it was pretty clear to me that this kid knew full well the fish were sick and lied just to get rid of them. I find it horribly ironic that Petco's slogan is "Where the healthy pets go".
Feel free to repost this anywhere you want, nobody should be buying any fish from Petco.
