Trouble with Ai Prime lights - help?

J

jfmkem82

Member
I have 2 Ai prime lights on my 75 reef. Lately, one of the lights has been turning off and the indicator light goes red. I unplug the cable from the AC adapter and let it sit for awhile. Then when I plug it back in, everything is fine other than having to go into my Ai dashboard and reset the clock time

Today it happened and when I try to get into my Ai dashboard I get this message;

This site can’t be reached prime-d89760012d36.local’s server IP address could not be found.

I have internet service so I know the issue isn't my wi-fi.

Any suggestions?
 
Cubano32

Cubano32

Premium member
jfmkem82 said:
I have 2 Ai prime lights on my 75 reef. Lately, one of the lights has been turning off and the indicator light goes red. I unplug the cable from the AC adapter and let it sit for awhile. Then when I plug it back in, everything is fine other than having to go into my Ai dashboard and reset the clock time

Today it happened and when I try to get into my Ai dashboard I get this message;

This site can’t be reached prime-d89760012d36.local’s server IP address could not be found.

I have internet service so I know the issue isn't my wi-fi.

Any suggestions?
Click to expand...
Your fan is going bad which is causing it to overheat so it turns off then when it cools down it reconnect

Sent from my SM-G955U using Tapatalk
 
J

jfmkem82

Member
Cubano32 said:
Your fan is going bad which is causing it to overheat so it turns off then when it cools down it reconnect

Sent from my SM-G955U using Tapatalk
Click to expand...
I figured the fan was an issue, but I am able to let it cool and then plug it back in and it comes on again. The issue only happens once a month or so.

The problem is that I can connect to Prime's dashboard via the web now. That can't be a fan issue, plus my other light which is not set up as a "CHild" is having the same website issues even though there are no fan issues with that other light.
 
Cubano32

Cubano32

Premium member
jfmkem82 said:
I figured the fan was an issue, but I am able to let it cool and then plug it back in and it comes on again. The issue only happens once a month or so.

The problem is that I can connect to Prime's dashboard via the web now. That can't be a fan issue, plus my other light which is not set up as a "CHild" is having the same website issues even though there are no fan issues with that other light.
Click to expand...
Try downloading the app for your phone much easier then going on web

Sent from my SM-G955U using Tapatalk
 
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